Trading Terms & Important Info

• Cheque made payable to Mark Tyssen Sportswear
• Direct deposit into Mark Tyssen Sportswear bank account (details to be provided upon request). We require confirmation via fax for proof of deposit, please provide customer details and invoice number.
• Credit card by phone - Visa, MasterCard, Bankcard
• Direct transfer eg Quickline.

• Confirmation in writing, along with the 50% deposit required before production commences on any customer order. Two invoices will be supplied to customers, one to be retained by the customer for their record purposes and the other to be sent back with Club deposit attached.
• Production of orders will not commence until confirmation of order and 50% deposit has been received by our company. Please ensure confirmation/invoice and Club deposit, are returned to us within seven (7) days, upon receipt of our invoice. (All quoted delivery times allow for customer payments being made to us within seven (7) days.) Delays may occur if deposits are not received within this timeframe. (We require one Invoice back with deposit, as customer confirmation and to be able to proceed with production.)

• Standard Uniforms that require no embroidery, screen printing or other applications: Please allow 6-7 weeks delivery time.
• f garments require screen printing or embroidery, please allow an additional seven (7) days.
• For new styles where patterns are required for a specific customer order, please allow ten (10) days for patterns to be made (any new styles will be at the customer’s expense and a quote will be provided upon request.)
• During January to May each season, please allow an additional seven (7) to ten (10) working days for peak manufacturing periods. (This is our company’s peak season for manufacturing uniforms.)
• The expected delivery date for customer orders is an indication only when customers may expect to receive their order. Due to manufacturing/printing some occasional delays may occur and this will effect our delivery dates supplied to our customers, as these situations are sometimes out of our control. (No guarantees will be made to any customer). Our company will acknowledge final dispatch date when goods have been completely manufactured, packed and ready for customer pickup or delivery.

NO CUSTOMER ORDERS WILL BE RELEASED OR SENT TO CUSTOMERS UNTIL ALL ACCOUNTS HAVE BEEN FINALISED PRIOR TO DISPATCH OF GOODS.
To avoid disappointment or issues in regard to receiving your order from our company, we recommend all customers finalise their account at least seven (7) days prior to completion of order. (As per our expected delivery date supplied.)

Please allow printing time of five (5) weeks and an additional six (6) to seven (7) weeks to manufacture Club orders; a total of eleven (11) to twelve (12) weeks is required.

Under no circumstances will our company refund or accept returns for custom-made garments which are manufactured specifically for customer requirements. (We advise all Clubs to ensure orders have been received correctly, and as per their requirements. Please check quantities received against your order and our invoice supplied.) If there is a discrepancy, WE MUST BE NOTIFIED IN WRITING WITHIN SEVEN (7) DAYS UPON RECEIPT OF GOODS.

Our company will not accept responsibility if goods have not been checked by customers and notification of any such discrepancies beyond the above timeframe. MTS, at all times, will endeavour to fulfil Customer requirements and will notify customers prior to delivery if exact order quantities cannot be supplied. Alternative arrangements will then be made with the customer for any outstanding orders to be delivered.

Please be advised that our company do not accept back any damaged or washed garments. Our company will not accept any returns back after the seven (7) day warranty period. Should any other issues arise in regards to Club uniforms, we require written notification within seven (7) days upon receipt of goods; MTS will not accept responsibility or claims after this seven (7) day period has lapsed.

These size charts can be issued upon request (once again, it is strongly recommended by our company to ensure all orders are correctly sent by customers.) Please note: Our company takes no responsibility if orders have been placed and customers have ordered incorrect sizes.

We recommend all customers ensure that sizing is checked and agreed upon prior to ordering custom made garments with our company. All our garments are in accordance with and meet the Australian Size Standards.

If Clubs require any specific samples to be made all garments will be charged - A surcharge will also apply for small sample orders.

• Delivery of Orders

  When our company has completed all orders, customers will be notified either via phone, fax, email or, in writing.

• Receipt of Goods

  Upon final receipt of payments and accounts being finalised, goods will be ready for pickup or dispatch.

  Responsibility for all pickups or deliveries lies with the customer. Please ensure arrangements have been finalised well before expected delivery date for custom made garments from our company.

  Our company does not offer free delivery or to deliver goods to a receiver without written approval from customers. ( Please confirm if delivery is required and your preferred receiver with full address details, this information is required with initial confirmation of customer order.) Please ensure an authorised person will be available to receive goods on day of delivery, notification will be supplied by our company prior to shipment of goods. Alternatively, if a customer is not available to receive goods, we require authorisation from the customer if they wish goods to be left at their premises by the courier. (MTS do not accept any responsibility if goods are left at unoccupied premises). Please ensure a secure area is available if this option is requested by the customer.

  MTS have preferred couriers and can organise delivery to customers upon customer request. Please refer to our freight charges. (Alternatively, customers may pick up goods or make their own arrangements to pick up orders upon completion.) (MTS accepts no responsibility for any delays whatsoever if customers have not organised to either pick up goods or confirm arrangements with our dispatch service.)

• Freight Charges

  Freight charges will be at the expense of the customer.
  Current freight charges @ $25.00 per carton up to 20 kgs + 10% GST.

  General Information:

  • Each carton will hold approximately 70 tops or skirts.
  • Approximately 40 jackets per carton.

  Alternatively, customers may choose to use their own preferred carriers.

• Local (Illawarra) & Sydney Deliveries

  • Generally, goods are delivered within two (2) days for local and Sydney areas. In most cases, we endeavour to organise next day delivery for Sydney customers.
  • Interstate customers. Please allow anywhere from two (2) to five (5) days’ delivery upon completion of customer orders and receipt of final payments (please note goods will not be dispatched until all accounts have been finalised prior to shipment of goods.)

    MTS do not accept any responsibility for delayed shipment of any goods to customers when in transit with transport companies. (Delivery times are quoted by freight companies as an approximate delivery time.) Any Australia Post deliveries will generally be sent via Express Post Bags for smaller items. Charged at $12.00 + 10% GST per 5KG satchel. (i.e. samples, small orders (bibs, socks) etc.)